[Ro...] Posted March 16, 2023 Share Posted March 16, 2023 Hi I'm getting this error while trying to initialize the sensor, Any ideas? Regards Roger gomsic-report-2023-03-15-07-49-53.tgz Link to comment https://qualityforum.zeiss.com/topic/2757-gtools-0001-error/ Share on other sites More sharing options...
[Je...] Posted March 16, 2023 Share Posted March 16, 2023 Hello Mr. Smith, the log just shows: Please verify that the device is correctly connected and switched on. 11:59:33 shutdown (14.03.2023) If everything is set up correctly (did you do help/systemanalysis/sensor? If yes, please share a screenshot) please contact our hardware support. Best regards, Jens Braun Link to comment https://qualityforum.zeiss.com/topic/2757-gtools-0001-error/#findComment-7221 Share on other sites More sharing options...
[Ro...] Posted March 17, 2023 Author Share Posted March 17, 2023 Hi Jens Thank you for the reply, I have included the following screenshots Sensor connects and scans when i revert back to Gom 2021 When i move back to Gom 2022 , I get the same info from the Analyse Sensor screen. But it will not connect and throws up the GTOOLS-0001 Error Regards Roger Link to comment https://qualityforum.zeiss.com/topic/2757-gtools-0001-error/#findComment-7231 Share on other sites More sharing options...
[Ja...] Posted March 18, 2023 Share Posted March 18, 2023 I would wonder if this sensor is supported in 2022? Link to comment https://qualityforum.zeiss.com/topic/2757-gtools-0001-error/#findComment-7253 Share on other sites More sharing options...
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