[Ar...] Posted June 9, 2023 Share Posted June 9, 2023 (edited) Hi, I am trying to generate a license key for the 14-day trial of Inspect PRO through the 'Try pro' option and 'Start free trial'. I keep getting Sorry, something went wrong. Please try again. If the error occurs again, please contact support: store@gom.com I have tried many things like clearing cache of CEF and Cefsharp, tried on a different computer. downloading other versions of codemeter. I have not been able to establish any contact with store@gom.com, it has been 1 week since my last email. How can i fix this? Please help, thank you. Arthur Edited June 9, 2023 Link to comment https://qualityforum.zeiss.com/topic/2999-cant-start-free-trial-gom-inspect-pro/ Share on other sites More sharing options...
[Ch...] Posted June 16, 2023 Share Posted June 16, 2023 Dear Arthur, Your request was forwarded to Support. Link to comment https://qualityforum.zeiss.com/topic/2999-cant-start-free-trial-gom-inspect-pro/#findComment-7995 Share on other sites More sharing options...
[Ro...] Posted June 22, 2023 Share Posted June 22, 2023 hi Christine, I am having same issue with generating a trial license. Could you help? Many thanks Robert Link to comment https://qualityforum.zeiss.com/topic/2999-cant-start-free-trial-gom-inspect-pro/#findComment-8067 Share on other sites More sharing options...
[Ch...] Posted June 23, 2023 Share Posted June 23, 2023 Hi Robert, Did you get already in contact with store@gom.com? If not, please get in contact with your local support and provide the error you got. Link to comment https://qualityforum.zeiss.com/topic/2999-cant-start-free-trial-gom-inspect-pro/#findComment-8077 Share on other sites More sharing options...
[Ro...] Posted June 26, 2023 Share Posted June 26, 2023 i am just getting the following box and it doesn't change (it may be a firewall issue on my end). Is there a possibility of getting a trial licence key sent to me? Link to comment https://qualityforum.zeiss.com/topic/2999-cant-start-free-trial-gom-inspect-pro/#findComment-8095 Share on other sites More sharing options...
[Ch...] Posted July 3, 2023 Share Posted July 3, 2023 Are you using the current Zeiss Quality Suite V4.4? If not please upgrade - a similar issue has been fixed for a prior version. The following hint I can give here as well: In the Zeiss Quality Suite FAQ: ZEISS Quality Tech Guide (gom.com) there is listed which URLs are required to get a Trial License. Further access to azureedge.net and azurewebsites.net is required. Link to comment https://qualityforum.zeiss.com/topic/2999-cant-start-free-trial-gom-inspect-pro/#findComment-8145 Share on other sites More sharing options...
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