INSPECT Correlate 2023_license activation failed in new computer

[[Jo...]]

Hi,

I changed my computer, and I can’t activate the license.

I've recieved the new license on March/2023 which was working ok in my old computer. Meanwhile, I changed to a new computer and when I try to activate the same license the following message comes up “Probably the license is already activated on a different computer.”. However, the old computer is completelly turned off.

How can I fix this problem, in order to properly activate the license in my new computer?

I thank you in advance.

Best regards,

Joana

[[Th...]]

Hello Joana,
please get in contact with your local sales partner/ support. 
This topic cannot be solved in the forum (as a little more information and exchange is needed).
Best regards,
Thorsten

[[Jo...]]

Hi Thorsten,

thank you for your comment. I will do as you say.

Best regards,

Joana