[Zu...] Posted January 25, 2024 Share Posted January 25, 2024 Dear Colleagues, I have a problem while start a scanning. Pop-up message shown sensor is used by another application. We try to klik Help-System Analysis-Sensor-Analyze and it work for a while, but after 2-3 times and we start to scan another part, the pop-up message shown again. Could you please advise how to fix this? Link to comment https://qualityforum.zeiss.com/topic/3597-error-mproj-0040-t-scan-hawk-2/ Share on other sites More sharing options...
[S3...] Posted January 26, 2024 Share Posted January 26, 2024 I got this error a couple times the other day, but in conjunction with another issue in which my Hawk keeps disconnecting (I have an open support ticket with Capture 3D about that issue). Sometimes unplugging and replugging in the USB cable to my laptop fixed the issue you're seeing, but sometimes the only way I could fix it was to restart the PC. Link to comment https://qualityforum.zeiss.com/topic/3597-error-mproj-0040-t-scan-hawk-2/#findComment-10223 Share on other sites More sharing options...
[Zu...] Posted January 29, 2024 Author Share Posted January 29, 2024 Please sign in to view this quote. Yeah, unplugging sometimes can fix this problem. But it's annoying if it happen repeatly. Link to comment https://qualityforum.zeiss.com/topic/3597-error-mproj-0040-t-scan-hawk-2/#findComment-10233 Share on other sites More sharing options...
[Ca...] Posted February 22, 2024 Share Posted February 22, 2024 Greetings, Most likely it is the long USB C cable, I already had this problem with 3 different clients/sensors and it was the same reason. Apparently it wears out on the side that is connected to the sensor. 1 Link to comment https://qualityforum.zeiss.com/topic/3597-error-mproj-0040-t-scan-hawk-2/#findComment-10524 Share on other sites More sharing options...
[Mi...] Posted February 4, 2025 Share Posted February 4, 2025 I had the same problem today. Here is the feedback I received from Zeiss: Please follow these steps in the software: Go to Help in the menu bar. Select System Analysis -> Sensor. A small window will open where the sensor analysis will run. Please wait for a moment. Once it is finished, the sensor should be responsive again. After that, I was able to use the scanner again. Link to comment https://qualityforum.zeiss.com/topic/3597-error-mproj-0040-t-scan-hawk-2/#findComment-125586 Share on other sites More sharing options...
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