GOM Suite does not start

[[Ve...]]

Hi All,

 

I just installed GOM 2021 on a computer that previously had 2019 and 2020 on it. Right off the bat, GOM Suite did not start after the installer finished. I tried uninstalling everything, all old versions, CodeMeter, etc, even went through the registry and removed old GOM and CodeMeter registry items. After I tried installing again after cleaning everything, the same thing happened. I also noticed that CodeMeter is not being installed. At the end of the installer, it runs GOM Suite.exe --postinstall. I'm thinking this is not running (because GOM Suite is crashing instantly) and so it didn't get to install CodeMeter. See error logs attached...

 

The PC is a Dell Workstation running Win10 20H2. I installed it on another similar machine (that had never had GOM installed before), and it worked correctly. No idea where to look, because GOM Suite doesn't seem to be making a log that I can find to give more info about what's happening...

 

Thanks,

Vernon.

GOM Suite crash.txt Report.wer

[[03...]]

Could you add the Logs from "C:\ProgramData\gom\GOMSuite\USERNAME" Folder?

Thanks

[[Ve...]]

Hi Kai,

 

As a matter of face, there is no such folder! I checked on the other machine where GOM Suite is functioning correctly, and the folder is there, as well as the logs, but on this machine, the only folders in "C:\ProgramData\gom\" are

• -log
• -update-3rdparty
• -update-sw2021

 

It would seem that either GOM Suite is not getting far enough to create those folders, or they were not created at install time.

Here are a bunch of other config/log files I gathered. Let me know what else you need to look at.

GOM data.zip

[[Ma...]]

I am having a similar problem I get a GOMsuiteinstaller 4.3.13480 msi that was rejected by the digital signature policy.

No matter how many times I delete and reinstall service pack 1 or 2 I still get this error after installation/startup

 

Edited April 19, 2023

[[Ch...]]

Please try the following:

go to
Settings / Apps and Features and uninstall GOM Suite as well as GOM Software 2022 then do reinstall the current Software - please note that we have Released Service Pack 3 already.
Important for Installation Admin rights are required. https://library.gom.com/pinaccess/pinaccess.do?pinCode=Fs8kDCB4hUSu