[Ve...] Posted September 2, 2021 Share Posted September 2, 2021 Hi All, I just installed GOM 2021 on a computer that previously had 2019 and 2020 on it. Right off the bat, GOM Suite did not start after the installer finished. I tried uninstalling everything, all old versions, CodeMeter, etc, even went through the registry and removed old GOM and CodeMeter registry items. After I tried installing again after cleaning everything, the same thing happened. I also noticed that CodeMeter is not being installed. At the end of the installer, it runs GOM Suite.exe --postinstall. I'm thinking this is not running (because GOM Suite is crashing instantly) and so it didn't get to install CodeMeter. See error logs attached... The PC is a Dell Workstation running Win10 20H2. I installed it on another similar machine (that had never had GOM installed before), and it worked correctly. No idea where to look, because GOM Suite doesn't seem to be making a log that I can find to give more info about what's happening... Thanks, Vernon. GOM Suite crash.txt Report.wer Link to comment https://qualityforum.zeiss.com/topic/401-gom-suite-does-not-start/ Share on other sites More sharing options...
[5c...] Posted September 3, 2021 Share Posted September 3, 2021 Could you add the Logs from "C:\ProgramData\gom\GOMSuite\USERNAME" Folder? Thanks Link to comment https://qualityforum.zeiss.com/topic/401-gom-suite-does-not-start/#findComment-1181 Share on other sites More sharing options...
[Ve...] Posted September 7, 2021 Author Share Posted September 7, 2021 Hi Kai, As a matter of face, there is no such folder! I checked on the other machine where GOM Suite is functioning correctly, and the folder is there, as well as the logs, but on this machine, the only folders in "C:\ProgramData\gom\" are -log -update-3rdparty -update-sw2021 It would seem that either GOM Suite is not getting far enough to create those folders, or they were not created at install time. Here are a bunch of other config/log files I gathered. Let me know what else you need to look at. GOM data.zip Link to comment https://qualityforum.zeiss.com/topic/401-gom-suite-does-not-start/#findComment-1200 Share on other sites More sharing options...
[Ma...] Posted April 19, 2023 Share Posted April 19, 2023 (edited) I am having a similar problem I get a GOMsuiteinstaller 4.3.13480 msi that was rejected by the digital signature policy. No matter how many times I delete and reinstall service pack 1 or 2 I still get this error after installation/startup Edited April 19, 2023 Link to comment https://qualityforum.zeiss.com/topic/401-gom-suite-does-not-start/#findComment-7565 Share on other sites More sharing options...
[Ch...] Posted April 19, 2023 Share Posted April 19, 2023 Please try the following: go to Settings / Apps and Features and uninstall GOM Suite as well as GOM Software 2022 then do reinstall the current Software - please note that we have Released Service Pack 3 already. Important for Installation Admin rights are required. https://library.gom.com/pinaccess/pinaccess.do?pinCode=Fs8kDCB4hUSu Link to comment https://qualityforum.zeiss.com/topic/401-gom-suite-does-not-start/#findComment-7567 Share on other sites More sharing options...
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