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Hi, 
have you already increased the search time?
Unfortunately your part is very flat, sometimes it helps to define an additional help point.

For a deeper investigation you have to contact your local ZEISS support and you have to supply the concrete datasets.

Regards,

Bernd

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https://qualityforum.zeiss.com/topic/4241-prealignment-problem/#findComment-12389
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Thank you for your quick response. As you said, the problem was due to the part being flat. Even though I increased the time and added an extra help point, I could not get any results, but when I tried other parts that were not flat on solidwork, I was able to pre-align without any problems.
Edited
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https://qualityforum.zeiss.com/topic/4241-prealignment-problem/#findComment-12391
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