[To...] Posted June 28, 2024 Share Posted June 28, 2024 I'm trying to load a.prt file and get an "unable to load" error. Same thing happens with a step file. I have license for both Calypso 2023 (7.6.12)cad load error.JPG Link to comment https://qualityforum.zeiss.com/topic/5218-cad-wont-load/ Share on other sites More sharing options...
[Ch...] Posted June 28, 2024 Share Posted June 28, 2024 Tom, We have the exact same issue after update. It has the app engineer stumped and its being sent to Germany. Link to comment https://qualityforum.zeiss.com/topic/5218-cad-wont-load/#findComment-18060 Share on other sites More sharing options...
[Cl...] Posted June 28, 2024 Share Posted June 28, 2024 Yes, I'm working with a Zeiss App Engineer right now. We have 2 machines updated to 2024 (7.8.0001) that have the issue and 2 machines (also 2024) that don't. When I load up Calypso 2023, CAD converter works fine. Calypso 2022, works fine. Calypso 2024, won't load convert CAD. Link to comment https://qualityforum.zeiss.com/topic/5218-cad-wont-load/#findComment-18062 Share on other sites More sharing options...
[To...] Posted June 28, 2024 Author Share Posted June 28, 2024 I'm using 2023 Link to comment https://qualityforum.zeiss.com/topic/5218-cad-wont-load/#findComment-18064 Share on other sites More sharing options...
[Mi...] Posted July 1, 2024 Share Posted July 1, 2024 You must install CAD Interop server manual. It`s a bug in Calypso 2023 i think https://portal.zeiss.com/knowledge-base?id=2496572 Link to comment https://qualityforum.zeiss.com/topic/5218-cad-wont-load/#findComment-18066 Share on other sites More sharing options...
[No...] Posted July 1, 2024 Share Posted July 1, 2024 Also keep in mind that NX and Pro/E (Creo) both save their part files with suffix *.prt So when in doubt, make sure it's the correct CAD format. Link to comment https://qualityforum.zeiss.com/topic/5218-cad-wont-load/#findComment-18068 Share on other sites More sharing options...
[To...] Posted July 1, 2024 Author Share Posted July 1, 2024 I was able to load both model types on my offline Planner seat. (7.6.04), but not able to do on machine (7.6.12) Will look into Michel's post though I am not getting the "interop" error dialog box. Link to comment https://qualityforum.zeiss.com/topic/5218-cad-wont-load/#findComment-18070 Share on other sites More sharing options...
[Ri...] Posted July 2, 2024 Share Posted July 2, 2024 The CAD translator/converter/interpreter changed with no notice or even mention in 7.6.08. I haven't ran into any bugs yet other than the one where it won't install automatically. Link to comment https://qualityforum.zeiss.com/topic/5218-cad-wont-load/#findComment-18072 Share on other sites More sharing options...
[Do...] Posted July 3, 2024 Share Posted July 3, 2024 Hey All! If you installed the SP CY 7.6.12 or CY 7.8 with the CAD Interop Server please also check your Graphics Card Drivers. If you only got problems with .STEP (or any other files that need to be converted) and are able to load in files with the .sat format normally this will most likely be the issue. Link to comment https://qualityforum.zeiss.com/topic/5218-cad-wont-load/#findComment-18074 Share on other sites More sharing options...
[To...] Posted July 3, 2024 Author Share Posted July 3, 2024 Please sign in to view this quote. Danke. I will update my post after I check into this. Link to comment https://qualityforum.zeiss.com/topic/5218-cad-wont-load/#findComment-18076 Share on other sites More sharing options...
[Lu...] Posted July 26, 2024 Share Posted July 26, 2024 Hello All, Figured I'd circle back to this post in case anyone was still dealing with this issue. Service Packs 7.6.16 and 7.8.04 (7.8.06 is now available) solved the CAD import issue. Link to comment https://qualityforum.zeiss.com/topic/5218-cad-wont-load/#findComment-18078 Share on other sites More sharing options...
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