[Jo...] Posted March 28, 2024 Share Posted March 28, 2024 Has anyone had success with a 3rd party company providing repair service on their Zeiss CMM's? I am located in Southern Wisconsin and would like to find an alternative to get a down machine up and running quicker. It has been 75 hours since my service request was submitted and we still don't have a tech scheduled through Zeiss. Thanks Link to comment https://qualityforum.zeiss.com/topic/5950-3rd-party-cmm-service-recommendations-needed/ Share on other sites More sharing options...
[Je...] Posted March 28, 2024 Share Posted March 28, 2024 . Please sign in to view this quote. . Josh, That sounds frustrating. Has Zeiss provided any correspondence after you submitted the ticket? Your urgency in getting your CMM up and running is totally understandable. I would encourage you to use caution in sourcing a 3rd party due to warranty implications and other risk factors. Could you describe the problem that you are having with your CMM? . Link to comment https://qualityforum.zeiss.com/topic/5950-3rd-party-cmm-service-recommendations-needed/#findComment-22488 Share on other sites More sharing options...
[Je...] Posted March 28, 2024 Share Posted March 28, 2024 Please sign in to view this quote. Hello Josh, Could you please provide the CCT number you were provided so that I can look into this directly right away? *Update* - I have located your service request ticket. Someone should be in contact with you shortly. I apologize for the delay and the frustration you have experienced. Link to comment https://qualityforum.zeiss.com/topic/5950-3rd-party-cmm-service-recommendations-needed/#findComment-22490 Share on other sites More sharing options...
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