[To...] Posted October 13, 2023 Share Posted October 13, 2023 Any thoughts?Error_DM_Charlotte.jpeg Link to comment https://qualityforum.zeiss.com/topic/7032-cmm-data-not-found/ Share on other sites More sharing options...
[Ke...] Posted October 13, 2023 Share Posted October 13, 2023 Usually means it needs homed Link to comment https://qualityforum.zeiss.com/topic/7032-cmm-data-not-found/#findComment-29094 Share on other sites More sharing options...
[To...] Posted October 13, 2023 Author Share Posted October 13, 2023 Please sign in to view this quote. The machine has been homed. The message appears every time machine connects. CMM runs programs. After some thought, I'm guessing this error means it can't load the correction file from the controller. Would that be a safe assumption? Link to comment https://qualityforum.zeiss.com/topic/7032-cmm-data-not-found/#findComment-29096 Share on other sites More sharing options...
[Ke...] Posted October 13, 2023 Share Posted October 13, 2023 That would seem like a reasonable line of thinking, though I believe that usually throws an error message about CAA file unavailable/invalid. I know there are other things it can be, but they are so uncommon I have never encountered, or even heard of, any other than the CMM needing homed for that message. I checked out Knowledgebase as well just to see if there were any other solutions (https://portal.zeiss.com/knowledge-base ... id=1475168), and the article says essentially, home the machine, if that doesn't work it is an extremely rare issue, call support. Link to comment https://qualityforum.zeiss.com/topic/7032-cmm-data-not-found/#findComment-29098 Share on other sites More sharing options...
[Ri...] Posted October 13, 2023 Share Posted October 13, 2023 Ping the CMM IP address, I have seen this when there was a connection issue. Unfortunately, I can't recall the solution. Link to comment https://qualityforum.zeiss.com/topic/7032-cmm-data-not-found/#findComment-29100 Share on other sites More sharing options...
[No...] Posted October 16, 2023 Share Posted October 16, 2023 Please sign in to view this quote. Maybe it helps to know that this specific message is displayed if the CAA status check fails. Calypso seems to think that the CMM has no CAA. Link to comment https://qualityforum.zeiss.com/topic/7032-cmm-data-not-found/#findComment-29102 Share on other sites More sharing options...
[Da...] Posted October 16, 2023 Share Posted October 16, 2023 I had the same notice this morning (2023). I corrected by shutting down all the way (computer and CMM) and restarting. We had not homed the machine yet, so different situation. Interested to see what works for you. Link to comment https://qualityforum.zeiss.com/topic/7032-cmm-data-not-found/#findComment-29104 Share on other sites More sharing options...
[Je...] Posted October 16, 2023 Share Posted October 16, 2023 This message is prompted by a failure to home status. If you aren't sure, reboot the CMM and watch homing process complete https://portal.zeiss.com/knowledge-base ... id=1475168 Link to comment https://qualityforum.zeiss.com/topic/7032-cmm-data-not-found/#findComment-29106 Share on other sites More sharing options...
[Aa...] Posted February 13, 2025 Share Posted February 13, 2025 Please sign in to view this quote. We just had an unexpected power outage at the end of the day yesterday, the UPS's for two of our three Micura 5/5/5's kept them going until they could be gracefully shut down. Unfortunately, the other UPS was kaput. This morning, after the power is restored, we got this message when starting Calypso for this machine. I tried the above, but whenever it tries to home, the drives keep turning off, so it won't home. I have a support ticket in to Zeiss, but while I'm waiting, does anyone have any thoughts? Link to comment https://qualityforum.zeiss.com/topic/7032-cmm-data-not-found/#findComment-126414 Share on other sites More sharing options...
[Da...] Posted February 13, 2025 Share Posted February 13, 2025 Try slowing down the speed with the dial on the control box. We had the same thing with a contura, slowing it down was only needed for the homing. Somehow a parameter had changed and was causing our issue. Zeiss tech was able to reset and all has been fine since. Link to comment https://qualityforum.zeiss.com/topic/7032-cmm-data-not-found/#findComment-126420 Share on other sites More sharing options...
[na...] Posted February 13, 2025 Share Posted February 13, 2025 Please sign in to view this quote. I have seen that message in combination with faulty controller, that needed replacement. Link to comment https://qualityforum.zeiss.com/topic/7032-cmm-data-not-found/#findComment-126430 Share on other sites More sharing options...
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