8-Series - MATOS-M134 Error

[[An...]]

I have two programs, that when they run in Full Kiosk or ATOS and Kiosk, the RH Sensor Calibrates every time it runs, but not the LH side. Both machines then perform Photogrammetry but then before doing the 3 measurement volumes i get the RH Slave machine stopped with MATOS-M134 - Slave Side Error.

“The Calibrated Measuring Volume for Reference Points, does not match the settings for the nominal measurement series”

From what i can see everything in my project matches, sensors, working volumes, calibration series matches measurement series "Extend 100%".

Any suggestions on what i can look at please?

[[An...]]

Any suggestions please?

[[Na...]]

Hello Andrew,

please contact your local distributor with a gomsic from both sides. This problem is a bit out of the scope of a forum, I'm afraid.

Regards,
Nanno

[[An...]]

Hi Nanno,

I've had a support ticket for 1 month now, please see (CNR-76347-B5C7C7)

My contact details are on the ticket if someone would like to contact me.

Best regards,

Andrew

[[Na...]]

Hello Andrew,

I'll have a look at the case. gomsics arrived and we are looking into it. 

I remember a similar case, which was solved by deleting and recreating the calibration measurment series. It might be unrelated though and I didn't read through the case yet, but worth a try.

Regards,
Nanno

 

[[An...]]

I've already deleted the Calibration series and re-created them.

Best regards,

Andrew