[Mi...] Posted December 6, 2019 Share Posted December 6, 2019 I know this is a longgggggggg shot but doing it anyway. I have GT 7 Calibration result tab missing. When I go into calibration mode (tab), then the measurement tab everything is blank. I have nowhere to enter the measurement results for the printout. What have I done lol. Has been working fine for 3 yrs. Seems good OL GT people want you to pay them $399.00 a yr for a SMA. They will NOT give you any support unless you have an up to date SMA. That's a crock shty. Why not charge me per incident instead? 400.00 a yr for nothing. They have not dropped a new version of GT in yrs. The companies these days.... Link to comment https://qualityforum.zeiss.com/topic/9656-gage-track/ Share on other sites More sharing options...
[Gr...] Posted December 9, 2019 Share Posted December 9, 2019 Just to clarify you are going into Gage...Calibration and then measurement. correct? So we have had a few problems in the past where the database has been corrupted. The system is not very stable. I will ask our IT guy what he does to retrieve or rebuild and get back to you. Link to comment https://qualityforum.zeiss.com/topic/9656-gage-track/#findComment-45122 Share on other sites More sharing options...
[Ch...] Posted December 9, 2019 Share Posted December 9, 2019 Not sure if this will help but this is what our Gage Track guy said. "Make sure his test points are filled in under the test points " "This is where the measurement points are generated for the measurements tab in calibrations." Link to comment https://qualityforum.zeiss.com/topic/9656-gage-track/#findComment-45124 Share on other sites More sharing options...
[Mi...] Posted December 9, 2019 Author Share Posted December 9, 2019 This is MY calibration window... Link to comment https://qualityforum.zeiss.com/topic/9656-gage-track/#findComment-45126 Share on other sites More sharing options...
[Ch...] Posted December 9, 2019 Share Posted December 9, 2019 and Test Point menu? Link to comment https://qualityforum.zeiss.com/topic/9656-gage-track/#findComment-45128 Share on other sites More sharing options...
[Mi...] Posted December 9, 2019 Author Share Posted December 9, 2019 Yeah test points are all in there just like they have always been. Been working great till Fri. Guess Ill have to pay the ransomware to get it back. Cybermetrics is something else. If you don't have a SMA then you get no tech support. BUT they have not had an upgrade since 2017. Still using same version. SO the SMA price tag is just support. I'm in the wrong business. Should have read the small print on the disclosure I guess. That's on meeeee Link to comment https://qualityforum.zeiss.com/topic/9656-gage-track/#findComment-45130 Share on other sites More sharing options...
[Ro...] Posted December 9, 2019 Share Posted December 9, 2019 Note: this has nothing to do with the actual question,. Thank God i always find a way to weasel my way out of gage calibration. I was tricked into it with the promise of "Job Security" when i was a young lad, then realized that everybody in the pay scales above me always hated gage calibration guy, so i passed it on to a new young lad as soon as i could. every time i go to a new job (which thankfully hasn't happened in a while now) there's always the ubiquitous question from the new manager, "So you ever done gage cal?". I found that "no" is a bad answer because the counter to that is "well let me show you our system". The better answer is "yes but after that disastrous audit it was taken over by my manager". nowadays i just overstate my workload, make up a series of projects i'm working hard on (theres always things in the distance) and the job lands in someone else's lap. Link to comment https://qualityforum.zeiss.com/topic/9656-gage-track/#findComment-45132 Share on other sites More sharing options...
[Re...] Posted December 9, 2019 Share Posted December 9, 2019 Roberto that post looks like it could be used for blackmail to get some discounted 3d printed Vast adapter plate holders. LOL - just kidding, but it is time to put in for some more holders. They are a nice way to keep stylus systems organized. Link to comment https://qualityforum.zeiss.com/topic/9656-gage-track/#findComment-45134 Share on other sites More sharing options...
[Da...] Posted December 10, 2019 Share Posted December 10, 2019 Just out of curiosity, how did a Gagetrak conversation get going here. Is it part of Zeiss now? We use it here too. I was not real impressed with the 'update' from 6.8 to 7.0. Not sure if I missed something there? Link to comment https://qualityforum.zeiss.com/topic/9656-gage-track/#findComment-45136 Share on other sites More sharing options...
[Mi...] Posted December 11, 2019 Author Share Posted December 11, 2019 I started the thread due to the fact some in here use it and could have saved me from having to buy the 400.00 MA JUST to fix this issue No Its not part of zeiss. I just reached out...….. Link to comment https://qualityforum.zeiss.com/topic/9656-gage-track/#findComment-45138 Share on other sites More sharing options...
[Ch...] Posted December 11, 2019 Share Posted December 11, 2019 It's not surprising to me. I Gage Track has some crazy market share. Seem like if you do gage calibration you use gage track. Link to comment https://qualityforum.zeiss.com/topic/9656-gage-track/#findComment-45140 Share on other sites More sharing options...
[Ia...] Posted December 11, 2019 Share Posted December 11, 2019 Please sign in to view this quote. It'd be interesting to know the percentage. It really does seem that way. I heard the other day that PC-DMIS has some absurd market share in the U.S, like 70%. Link to comment https://qualityforum.zeiss.com/topic/9656-gage-track/#findComment-45142 Share on other sites More sharing options...
[Mi...] Posted December 11, 2019 Author Share Posted December 11, 2019 Yeah GT is the go to for most companies. They market it very well. Other smaller companies out there (gage pak etc) but most do not use them Link to comment https://qualityforum.zeiss.com/topic/9656-gage-track/#findComment-45144 Share on other sites More sharing options...
[Jo...] Posted September 1, 2022 Share Posted September 1, 2022 We upgraded to 7.0 and paid 2 years $699 tech support. Now it has lapsed again. I enabled security log in and have locked myself out with no way to retrieve or reset user or password.. Anyone know how to do that? I'm not happy about paying $399 year to get back in. Link to comment https://qualityforum.zeiss.com/topic/9656-gage-track/#findComment-45146 Share on other sites More sharing options...
[Da...] Posted September 1, 2022 Share Posted September 1, 2022 I am new to Gage Trak, but, have you tried to clone the gage to see if it would give you the missing page? You could use one that does have all it's bells and whistles working and just re - do the gage info. Link to comment https://qualityforum.zeiss.com/topic/9656-gage-track/#findComment-45148 Share on other sites More sharing options...
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